Message |
Code |
Reason |
Suggested solution |
Internal server error |
500 |
- A (temporary) connectivity issue happened
|
- Please try reloading the page in your browser (Ctrl+R or F5 key)
- If the issue persists, please contact the technical support by specifying the error code and provide a self-test.txt file from the device
|
Not Reachable |
404 503
|
- The router's off
- It has no Internet connection
- The Keenetic Cloud service is turned off
- The "Cloud-based remote control and KeenDNS"
mandatory component is missing
|
- Please make sure that the Keenetic is plugged in with the supplied power adapter and that the status LED has a solid glow
- Examine the "Internet" LED, an Internet connection must be established for the remote connection to work
- Keenetic Cloud service must be enabled in the System settings (Management menu section)
- Accordingly, the "Cloud-based remote control and KeenDNS" component must be installed
|
Unknown Name |
410 |
- An error was made when entering the KeenDNS domain name in the browser
|
- Please check the registered Keenetic domain on the "KeenDNS" tab in the 'Domain name' menu, Network Rules section
|
0x10 |
16 |
- Internal error indication
|
- Please contact the technical support by specifying the error code and provide a self-test.txt file from the device
|
0x13 |
19 |
- Internal error indication
|
- Please contact the technical support by specifying the error code and provide a self-test.txt file from the device
|
0x14 (Access Denied) |
20 |
- Remote access to the web interface of the device is set prohibited
|
- Remote access to the web configurator must be enabled in the "Users and access" menu
- Web interface port and TCP port 443 neither should be blocked by firewall settings nor redirected via the port forwarding options
|
0x20 (Direct Only) |
32 |
- Attempt to access the device by IPv4 address over a cloud, while "Direct access" operating mode is set on the device
|
- It is obligatory that the correct access mode, Direct or Cloud, is set for KeenDNS service. In case you want automatic recognition, use the 'ndns book-name {name} {domain} auto' command to register or update the KeenDNS registration, then just avoid selecting service operation mode in GUI
|
0x21 |
33 |
- An error that might occur when trying to access the device at IPv6 through the cloud, and IPv6 cloud access is disabled
|
- Please enable the Operating mode (IPv6) — Cloud access box in the "Network rules - Domain name"
|
0x22 |
34 |
- IPv4 client address got incorrect
|
- Please contact the technical support by specifying the error code and provide a self-test.txt file from the device
|
0x30 (No auth set) |
48 |
- Password is not set for the admin account
|
|
0x33 |
51 |
- The local service that's being accessed from the cloud is inactive
|
- Please contact the technical support by specifying the error code and provide a self-test.txt file from the device
|
0x90 |
144 |
- Internal error indication
|
- Please contact the technical support by specifying the error code and provide a self-test.txt file from the device
|
0x91 |
145 |
- Maximum number of simultaneous connections has been exceeded
|
- It is possible to open not more than 64 connections to one name simultaneously over the cloud
|
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