Initial configuration of the Keenetic via the mobile app

The Keenetic mobile application configures a Keenetic router in a minimum of steps: connects to the Internet, sets the Wi-Fi settings, updates the operating system if necessary. After the initial configuration, the application becomes a handy tool for operating your home network. The application works with devices on KeeneticOS operating system version 3.1 and higher.

NOTE: Important! Before connecting and configuring your Keenetic router, the following information must be clarified (you can get it from the technical support service of your ISP or from the contract):

  • Whether the login (username) and password are used to access the Internet;
  • If a login and password are required, access protocol must be specified, it commonly is either of those — PPTPL2TP or PPPoE;
  • When connecting by PPTP or L2TP protocols, the IP address or domain name of the VPN server is also required;
  • In many cases, it is useful to know, whether the IP address from your ISP is static or a dynamic one, and what's more important, whether it is a public address or a private IP;
  • If you are assigned a static IP address, it is needed to know this address, as well as other IP parameters (subnet mask, default gateway, and ISP's DNS server address) to complete configuration manually;
  • Sometimes, ISPs register the MAC address of your device (it is often called the CPE MAC lockdown). If that is the case, it is useful to know which MAC address is registered with your ISP and whether it can be changed. If your ISP contract strictly specifies the MAC address of another device, such as your previous router or computer, we recommend that you inform the technical support service of the MAC address of the router printed on its label before connecting. If necessary, Keenetic routers allow Changing the WAN MAC address of the device.

1. Install the Keenetic application on your mobile device (smartphone, tablet with Android or iOS system).

2. Create a user account, follow the instructions 'Create an account in the Keenetic application'.

3. Turn on your Keenetic router. If you are not sure whether it is on the factory default settings, you can reset the settings using the 'Reset' button on the device case.

4. Connect the ISP's Internet cable (twisted pair cable, Ethernet cable, leased line) to the blue port '0' on the router.
If you access the Internet via a mobile operator, i.e. via 3G/4G USB modem, connect it to the USB port on the router.
When connecting to the Internet using ADSL/VDSL technology, connect the telephone line cable to port '0' / DSL.

5. Connect your mobile device to the Keenetic Wi-Fi router network

The Wi-Fi network name and password are printed on the router's back label. For example:

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Enable Wi-Fi on your mobile device, find your router's Wi-Fi network name in the list of available networks and connect to it.

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Enter the password to connect your Wi-Fi network, it's also specified on a label, and click 'Connect'.

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6. Launch the Keenetic application on your mobile device after connecting to a Wi-Fi network.

Click 'Add Keenetic' on the 'Network list' screen.

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7. You will see the message 'First the App will help you to set up an Internet connection to your Keenetic device'. Click 'Launch wizard'.

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8. Then the step-by-step Keenetic Initial Setup Wizard will start. Click 'Start Setup Wizard'.

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9. Read the license agreement and click 'I agree'.

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10. Set the administrator password for the Keenetic router and click 'Continue'.

The password for the administrator account (admin) must be set in the Keenetic device. It is necessary for protection from unauthorized access to Keenetic settings. Remember or save the administrator password, you may need it later to change the Keenetic settings.

TIP: Use a complex (strong) password for connection to your Wi-Fi network. A strong password is preset in the Keenetic devices by default, which is difficult to guess and take a long time to pick up by a brute force method. You can check the password strength here. To create a complex password, you can use a password manager.

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11. Select the type of Internet connection and press 'Continue'.

The number of connection methods may vary depending on the Keenetic device.

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12. Select the services you want to configure ('Internet' or 'IPTV') and click 'Continue'.

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When selecting 'Internet' and 'IPTV', specify a VLAN if required (if the ISP has issued VLAN numbers for the Internet or IPTV).

13. Select the MAC address on the next screen which will be used by the Keenetic and click 'Continue'.

If your ISP doesn't register MAC addresses, leave it as 'By default'. If your ISP registers MAC addresses, click 'Change the MAC Address' and enter the MAC address that was previously registered with your ISP. 

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14. Configure the IP protocol settings and click 'Continue'.

If your ISP did not provide you with a permanent IP address, leave 'Automatic' in the 'IP configuration' field to obtain an IP address (this setting is usually used).

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If your ISP provided you with a permanent (static) IP address, select 'Manual' in the 'IP Setup' field. Enter the IP address, subnet mask, gateway IP address and DNS server provided by your ISP in the fields 'IP address', 'Subnet mask', 'Primary Gateway' and 'DNS server' respectively.

15. On the next step, select the type of Internet connection and click 'Continue'.

ISP usually specifies the type of Internet connection in the contract. It can be 'PPPoE connection', 'VPN connection (PPTP)', 'VPN connection (L2TP)' or '802.1x authorization'. If the connection type is not specified in the contract, select 'Without password' (IPoE).

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When selecting 'PPPoE connection' type, indicate 'Username' (login) and 'Password for Internet access' (provided by your ISP and usually specified in the contract).

When selecting 'VPN connection (PPTP)' or 'VPN connection (L2TP)' you will need to enter the IP address or name of the VPN server (provided by your ISP and usually specified in the contract).

When selecting the '802.1x authorization' connection type, specify the authorization method used in the ISP network: 'EAP-MD5', 'EAP-TTLS/CHAP', 'EAP-TTLS/MSCHAP', 'EAP-TTLS/MSCAP-v2' or 'EAP-PEAP/MSCAP-v2'.

16. Then the Keenetic router will check if the Internet connection is available. If the check is successful Keenetic will inform you about it. Then the device will automatically check if the KeeneticOS update is available. If the device detects that an update is available, Keenetic will download and install the update automatically.

If you do not have access to the Internet (the connection check fails), contact the technical support of your provider and ask for the necessary parameters.

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NOTE: Important! It takes several minutes to install the updates, then the Keenetic device will reboot.

Do not turn off the Keenetic while updating!

During the Keenetic reboot process, the mobile device will disconnect from Keenetic Wi-Fi network. Wait until the device is fully loaded (the Status, Internet, and Wi-Fi Network indicators should light up on the device) and then make sure that you are connected to the Wi-Fi network of your router again.

Click 'Continue'.

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17. Click 'Complete configuration' to close the wizard.

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You will see the Keenetic web interface. Click 'Finish' to complete the setup.

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18. Then click on the name of the detected device on the 'Local search' screen.

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Use the administrator name (admin) and password of the Keenetic device to connect to the Keenetic settings. Then click 'Add'.

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Keenetic will be added to the application. The 'Network List' screen will show all the networks added to your Keenetic for administration. Click on the device record to connect to the settings.

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The 'My Network' screen displays the volume of traffic sent and received by the Keenetic, as well as you can get information about local devices, create a family profile, manage built-in applications, add extra routers to the Wi-Fi system. At the bottom of this screen, you can click on the name of the router to go directly to its settings.

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For more information on setting up Keenetic devices, please refer to 'Setting up your Keenetic via the mobile application' instructions.

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