NOTE: Important! The portal functionality does not fully duplicate the capabilities of the mobile application. The web portal provides an additional way to access the basic features of the mobile application.
Starting with version 11 of the Keenetic mobile application, a single Keenetic Account is used to access the Help Center website, the Keenetic Cloud web portal and the Keenetic application.
At the moment, it is possible to add the Keenetic router to the web portal for further management through the mobile application, to register the domain name KeenDNS and thus provide an additional way to access the router through a web browser, to see the connection status and traffic statistics of the router, to manage family profiles, to set up notifications, to perform a remote reboot of the device.
Connecting to Keenetic Cloud
Launch your web browser (Google Chrome, Safari, Opera, Mozilla Firefox, Microsoft Edge) and enter the keenetic.cloud portal address in its address bar.
You will see the web portal authentication page.
NOTE: Important! If you use the Keenetic mobile application, you have already created a user account. Enter the email and password that you used to register your account.
If you have not used the mobile application, please register your account.
Enter your email and password and click 'Log in'.
TIP: Tip: If you can't remember your account password, click on the link 'Forgot Password?'. In this case, you will receive an email with instructions on how to recover your password.
Once connected, you will see the main page of your account on the Keenetic Cloud web portal. In the 'Wi-Fi system' menu, you will see previously added routers. Here you can view their current status (enabled/disabled), add a new Keenetic or delete an already added router.
Adding a new Keenetic
To add a new device, click 'Add Keenetic'.
You will need the CID (Cloud ID) of the router being added. You can view it in the web interface on the 'General system settings' page in the 'Keenetic Cloud service for mobile applications' section. For example:
Or in the Keenetic mobile application in the router settings, the 'Management' menu:
In the 'Add a new device to your network' window, enter the CID and the login and password of the router administrator account.
NOTE: Important! When adding Keenetic to an application remotely via CID, the router must have an administrator password set; otherwise, the connection will not be established.
TIP: Tip: Names of networks and routers can only be changed from the mobile application.
KeenDNS name registration
If the router does not have a domain name registered with the KeenDNS service, you can do so from the web portal. Click on the KeenDNS icon; it is represented as a 'cogwheel'.
Create a name for the router, type it in the 'Name' field and click 'Register'.
The KeenDNS service will give you information about free and occupied names. If the specified name is occupied, the service will offer variants of available names.
Select one of the free variants and click 'Add'.
Keenetic uses three domains — *.keenetic.pro, *.keenetic.link and *.keenetic.name with automatic SSL security certificate.
You will now be able to access the router web interface remotely via your registered domain name. To verify this, click on a link with the domain name of the router, and a new browser tab with the router web interface will open.
TIP: Tip: A secure HTTPS connection with certificates from the Let's Encrypt Authority service is used to connect to the router remotely.
By clicking on the device name, you can view the router information and traffic statistics.
Here you can see the router model, service tag, CID (Cloud ID), installed version of KeeneticOS, operating mode and the domain name of the KeenDNS service if it was registered on the device.
Traffic consumption statistics are available for 1 month, 7 days, 24 hours, 1 hour, 10 minutes. Here you can also see graphs of CPU and memory usage of the device.
|download — received
upload — sent
|mem — memory
cpu — processor
By clicking on a legend, you can exclude certain data from the chart. For example, if you press on 'download', you can exclude the display of the received traffic volume, and only the uploaded traffic will remain in the chart.
Connected device status
Clicking on 'Devices' you will see the list and status of all connected and inactive devices.
NOTE: Important! You can create a family profile only from the Keenetic mobile application: Family profiles (parental control). Keenetic Cloud web portal currently does not support this feature; you can only manage your profile settings.
Clicking on 'Family profiles' will take you to manage your previously created family profiles.
Here you can add a new home network device to your profile or remove the device from your profile, get information about the activity and traffic consumption of the monitored devices.
In the 'Family Profiles' screen, you can quickly, with one switch, deny Internet access to all devices of the current profile. Click the green icon to stop the profile from accessing the Internet.
By clicking on this icon again, you will activate the Internet on the profile again.
By clicking on 'Events', you will be able to set up notifications that allow you to receive information about events on your device in a convenient way. For example, you can receive notifications about changes in your Keenetic device status (online/offline), or when it switches to a backup connection.
On the 'Notifications' tab, you can configure notifications to be sent. You can receive them in three ways, as follows:
- To an email address;
- Using push notifications (notifications from Keenetic application on a mobile device);
- Notifications in the Telegram messenger.
The 'Events' tab displays the log of recorded events.
For more information on how to set up notifications, please see the Setting notifications from your Keenetic.
On the 'Account' tab, you can change your login details (account name, password, interface language).
The 'Active sessions' tab displays the account login history. For example:
TIP: Note: To ensure reliable security of access to the web portal, the following mechanisms have been implemented:
— Logging events on which devices the entrance to the portal was made and the ability to perform forced exit on these devices;
— Event log with time, IP address and assumed city/country of account login, as well as other records with date and time — change of password, adding/changing phone, etc.;
— Notifications to an email/PUSH about entering the account and other actions related to it;
— Two-Factor Authentication.